Privacy Policy

Privacy Policy

Last Updated: 12/06/2024

1. Introduction

This Privacy Policy explains how we collect, use, disclose, and safeguard your information in compliance with the General Data Protection Regulation (GDPR).

2. Data Controller

Prolec Contractors Ltd (referred to as “we,” “us,” or “our” in this Privacy Policy) is the data controller responsible for your personal data.

3. Personal Data We Collect

We may collect and process the following categories of personal data about you:

  • Contact Information: Name, address, email address, phone number.
  • Identity Data: Date of birth, gender, and any identification numbers.
  • Financial Data: Bank account details, payment card details.
  • Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
  • Usage Data: Information about how you use our website, products, and services.
    Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

4. How We Collect Your Data

We use different methods to collect data from and about you, including:

  • Direct Interactions: You may provide data when filling in forms, contacting us by phone, email, or otherwise.
  • Automated Technologies or Interactions: As you interact with our website, we may automatically collect technical data about your equipment, browsing actions, and patterns.
  • Third Parties or Publicly Available Sources: We may receive personal data about you from various third parties and public sources.

5. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • To provide services: Including scheduling and completing electrical work.
  • To manage our relationship with you: Including notifying you about changes to our terms or privacy policy.
  • To administer and protect our business: Including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data.
  • To deliver relevant website content and advertisements to you: Including measuring or understanding the effectiveness of the advertising we serve to you.
  • To use data analytics: To improve our website, products/services, marketing, customer relationships, and experiences.
  • To make suggestions and recommendations: About goods or services that may be of interest to you.

6. Legal Basis for Processing Your Personal Data

We rely on the following legal bases to process your personal data:

  • Performance of a Contract: Where processing is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
  • Legitimate Interests: Where processing is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Consent: Where you have provided consent to receive marketing communications.
  • Compliance with Legal Obligations: Where we need to comply with a legal or regulatory obligation.

7. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

8. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

9. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These rights include:

  • Request access to your personal data.
  • Request correction of your personal data.
  • Request erasure of your personal data.
  • Object to processing of your personal data.
  • Request restriction of processing your personal data.
  • Request transfer of your personal data.
  • Right to withdraw consent.

If you wish to exercise any of the rights set out above, please contact us.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please email us at admin@prolecservices.co.uk

12. Complaints

If you feel that your personal data has not been handled correctly, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues. We would appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.